Inquiry Form

Inquiry Form

(Notification) On Handling Customers’ Personal Information

We observe the following guidelines when handling customers’ personal information

  1. Purpose of Use

    Personal information provided to us will be kept confidential. We will not use it for any purposes other than those described below

    • 1) For the manufacturing or shipping of ordered goods
    • 2) For the billing of charges to payment agencies and government agencies such as prefectural governments, city governments, and the Ministry of Health, Labour and Welfare
    • 3) For coordination with outside companies involved in the manufacturing, shipping, etc. of ordered goods.
    • 4) When seeking the advice or consultation of outside doctors, physical therapists, occupational therapists, etc. to aid in the manufacturing of welfare equipment.
    • 5) When providing explanations to family members.
    • 6) When giving instructions on products, after-sales service, and changes in service policies.
    • 7) When business operators need to share customers’ personal information at committee meetings or with operators of other services used by the customer in order to ensure the smooth execution of in-home services administered to users in accordance with the stipulations of the Long-Term Care Insurance Act.
    • 8) When it is deemed necessary to disclose certain secrets learned about the user and/or his/her family to in-home nursing support providers or service providers so that they may devise appropriate in-home service plans. Confidential information will be divulged only to the extent deemed necessary for providing care (or care prevention) services
    • 9)For providing information on various seminars, exhibitions, etc.
    • 10)To respond to various inquiries on the home page or send documents to people who request them.
    • 11)For providing information on various seminars, exhibitions, etc.
    • 12)For the conducting of surveys and campaigns, the compiling of results into data, analysis and statistical processing.
    • 13) For the sending of rewards and/or prizes won in surveys.
  2. Providing or sharing personal information with third parties

    As a rule, we will neither disclose nor share personal information to third parties.
    However, in the following cases, we reserve the right to disclose personal information:

    • - When legally required to do so.
    • - When it is necessary to do so for the protection of the life, welfare or property of a person, and it is difficult to obtain the permission of that person.
    • - When it is necessary to do so in order to cooperate with an organization from the national government, a local
  3. Delegating the handling of personal information

    There are cases in which it becomes necessary for us to delegate the handling of customers’ personal information to business operators for the purpose of purchasing welfare equipment. Such delegations will be made only to the extent that it is necessary for the achievement of usage goals. When making such delegations, we will take the appropriate measures, such as concluding non-disclosure agreements with the parties to whom these tasks are delegated.

  4. Fields to fill in

    There are cases in which it becomes necessary for us to delegate the handling of customers’ personal information to business operators for the purpose of purchasing welfare equipment. Such delegations will be made only to the extent that it is necessary for the achievement of usage goals. When making such delegations, we will take the appropriate measures, such as concluding non-disclosure agreements with the parties to whom these tasks are delegated.
    Note:) In order to ensure that we correctly understand customers’ requests, we may record conversations.

  5. Customers can exercise their rights to request disclosure, revision, deletion, suspension of use, or the notification of usage purposes concerning the personal information we have acquired directly from them. Please inquire with the “Office for inquiries concerning personal information.” Contact information is given below. Regarding disclosures, we ask customers to bear the costs of copying costs, etc.

Pacific Supply Co., Ltd.
Yūji Irie
Protector of Personal Information
Senior Managing Director

[Office for Inquiries Concerning Personal Information]
  Tel: +91-72-875-8000 (M-F 9:00 – 17:30)
  Pacific Supply Co., Ltd.
   General Affairs Department

   

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